Hot Rod Depot believes in customer satisfaction!

Within 30 days of your purchase, items can be returned to Hot Rod Depot via UPS for a refund. There is a 20% restocking fee imposed on all goods returned for a refund! In-Store Credits can be issued in the full amount less shipping charges! Shipping charges are always non-refundable!

Either way, it's necessary to obtain a Return Goods Authorization (RGA) number from Hot Rod Depot. Obtaining an RGA number ensures that the return process is handled efficiently and that credits are issued in a timely manner.

Within 30 days of receipt of items purchased from Hot Rod Depot, customers may choose to return:

Any new item in original packaging and original/unused condition.
Any used Core, as long as it is shipped in the box that contained the new product.
Any item received in a damaged or defective condition.
Any item received in error.

Goods Not Accepted for a Return

If you purchase a product and find it doesn't fit due to any modification to the car from stock (ie. Engine Swap, Transmission Swap).
No return on electrical parts, books, special order items, or items we disclaim in advance...
Items deemed Special Order

Obtaining a Return Goods Authorization Number

When you plan to return items via UPS to Hot Rod Depot, it's necessary to obtain a Return Goods Authorization (RGA) number. RGA numbers help us process returns quickly and efficiently. Call (702) 262-0077 or email admin@hotroddepot.com for your RGA number. Please include the reason for the return, date the order was placed, your order number, name, phone number, and shipping address.

Returning Items to Hot Rod Depot

Simply take your package to any location that has regularly scheduled UPS pick-ups. You may want to check with your place of employment to see if they have regular UPS pick-ups. Or, you can call 1-800-PICK-UPS (1-800-742-5877) or visit the UPS Web site at www.ups.com/using/services/locate/locate.html. As long as your return address label is attached and the RGA number is included, it will insure the prompt and efficient handling of your return. Please note, you must insure the item with UPS for the total amount of the sale!

Thank you for shopping Hot Rod Depot!

Credit and Return Shipping Costs

Within 15 business days of receipt of your returned item, you will be issued credit for the original purchase price and applicable sales tax. Core credits will also be processed within 15 business days.

If the reason for your return was caused by Hot Rod Depot or one of our business partners (i.e., damaged or defective items, wrong part shipped), we will cover the freight charges on the replacement items. All other returns (i.e., didn't want, doesn't like) will be limited to the invoiced price less a 20% restocking fee, and less the shipping charges. In-store credits can be issued for the full purchase price of the goods, less shipping charges. In the event you decide to cancel an order, prior to shipping the product because of a backorder or any other situation, there will be a 5% transaction fee imposed and will be deducted from the total of your order.

Returning Used Cores

If you have paid a core charge for an item purchased from Hot Rod Depot, you are eligible for core credit upon return of the old core unit. Used cores can be returned at any time provided the replacement parts were purchased at Hot Rod Depot and that they are shipped back in the box you received with the new product.

You can return used cores by shipping via UPS to Hot Rod Depot or to Hot Rod Depot partners for a refund of core charges. Either way, you must first obtain a Return Goods Authorization (RGA) number. Be sure to state "used core" as the reason for your return.

Before returning your core, be sure to drain fluids from the core and place it in a plastic bag to prevent leakage. Then pack it in the box that contained the new part you purchased from Hot Rod Depot.

If you have any questions about Hot Rod Depot Return Policy, please contact a Customer Support representative Contact Us

Thank you for shopping Hot Rod Depot!

Website and Contents Copyright © 2006-2008 Hot Rod Depot, LLC. All rights reserved. Information and prices are subject to change without notice. Photos are for graphical representation only and may not be the exact product you are ordering. Generally speaking, the name of the photo will correspond to the respective product. Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders. Sales taxes are applicable to Nevada residents only. Thank you for choosing Hot Rod Depot!

Home | Terms and Conditions | Return Policy | Contact Us | Email List

This site is best viewed at a resolution of 1024x768 or higher,
through an encryption supported secure browser such as Internet Explorer 7